Privacy & Data Protection Policy (GDPR)

Last updated: 26/03/2025

Square Care is committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect your personal data.

ICO Registration

Square Care is registered with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data privacy and protection.

  • ICO Registration number: ZB588585

You can verify our registration on the ICO’s public register at ico.org.uk.

What Information Do We Collect?

  • Personal Details:
    • Name, address, phone number, email address, and date of birth.
  • Medical Information:
    • Medical history, health conditions, GP or specialist referrals.
  • Financial Information:
    • Payment and billing details (bank or card information).
  • Emergency Contacts:
    • Emergency contact details you provide.

How Do We Collect Your Information?

We collect your information through:

  • Direct interactions: Forms, phone calls, emails, or during home visits.
  • Automated methods: Cookies and analytics tools when you visit our website.
  • Third-party referrals: Information from GPs, hospitals, or insurance providers.

Why Do We Use Your Information?

We use your personal information to:

  • Provide GP and nursing services at your home.
  • Arrange and manage your appointments.
  • Communicate with you about your care.
  • Handle billing, invoicing, and payments.
  • Improve our services using your feedback.
  • Occasionally send newsletters, offers, or promotions (you can opt-out at any time).

How Do We Store Your Information?

  • Electronic data is securely stored using Google Drive, with strict access control.
  • Physical records (if applicable) are kept securely locked with restricted access.

Sharing Your Information

We may share your personal data:

  • With health professionals (e.g., GPs, specialists) involved in your care.
  • With payment processors (PayPal) for secure payment processing.
  • With insurance companies, regulatory bodies, or external laboratories if necessary or required by law.

Retention of Your Information

We retain your data for as long as required by law in the UK, to meet legal obligations and provide ongoing support.

Your GDPR Rights

You have the right to:

  • Access your data.
  • Correct inaccurate data.
  • Request deletion of data (subject to legal requirements).
  • Restrict processing.
  • Object to data processing.
  • Data portability (transfer your data).

Contact Information

To exercise your rights or raise any privacy-related concerns, please contact:

Paul-Cristian Pintilie
Director, Square Care
Phone: 07495304101
Email: paul@square-care.co.uk

Changes to this Policy

We may periodically update this policy. All updates will be posted on our website.