Terms and Conditions – Square Care

Introduction


These Terms and Conditions govern your use of Square Care’s GP and Nursing home-based medical services. By using our services, you agree to these terms.

Our Services


Square Care provides GP consultations, nursing care, and medical support at your home. Services provided are agreed upon during booking.

Emergency Care Disclaimer


Square Care does not provide emergency medical services. In case of emergency, please contact emergency services immediately by dialling 999.

Bookings and Appointments


Appointments can be scheduled via our website, email, or phone. Confirmation of your appointment will be sent to you via email or text message.

Cancellations and Rescheduling


Appointments may be cancelled or rescheduled up to 24 hours in advance without charge. Late cancellations or missed appointments may incur a fee equivalent to the service booked.

Payment Terms


Payment for services can be made securely via PayPal / Stripe or bank transfer. Full payment is required at the time of booking or immediately following your appointment.

Refund Policy


Refunds may be provided if a service is cancelled according to our cancellation policy. Refunds will be processed within 7-10 working days.

Medical Advice Disclaimer


The content provided on our website is for informational purposes only and does not constitute medical advice. Always consult with a healthcare professional for medical diagnosis or treatment.

Your Responsibilities


You agree to:

  • Provide accurate and complete information about your medical history.
  • Follow advice and instructions provided by our medical professionals.
  • Ensure a safe environment at your home for our staff.

Liability


Square Care holds appropriate insurance cover for services provided. We are not liable for any indirect or consequential loss resulting from our services or the use of our website, unless directly caused by negligence or breach of professional duty by Square Care or its staff.

Intellectual Property Rights


All original content provided on the Square Care website is protected by copyright and trademark laws. Content may not be copied, reproduced, or redistributed without explicit permission.

Third-Party Links Disclaimer


Our website may contain links to third-party websites. Square Care is not responsible for the content, accuracy, or reliability of any third-party websites.

Confidentiality


Your personal and medical information is handled confidentially and securely, as outlined in our Privacy Policy.

Complaints and Feedback


We value your feedback. If you wish to make a complaint or provide feedback, please contact us directly:

Paul-Cristian Pintilie
Director, Square Care
Phone: 07495304101
Email: paul@square-care.co.uk

CQC Registration


Square Care is currently preparing to register with the Care Quality Commission (CQC), the independent regulator of health and adult social care in England. Once completed, details and registration confirmation will be publicly available at cqc.org.uk.

Amendments to These Terms


Square Care reserves the right to amend these Terms and Conditions at any time. Changes will be communicated via our website.

Last updated: 26/03/2025